BPO and Call Centre Training in Gurgaon, Delhi, India
Speak Right for today's hottest career option
Are you aspiring to work in a International Call Centre but don't know what it entails?
Are you currently in a Call Centre and wish to move up the ladder? If you've been wondering how you can pick up the required skills, then this module is for you.
A complete training module to develop English communication skills for anyone who wants to enter the international call centre industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This module provides an easy-to-follow, step - by - step programme in building English speaking skills, Accent, personality development and Interview skills
1.Introduction to call centre industry
TRAINING HIGHLIGHTS
» Types of Call Centre
» Functioning of a Call Centre
» Scope of the Call Centre Industry
2.Soft Skills
» Communication skills- Elimination of Grammatical errors
» Telephonic skills - Outbound / Inbound / Marketing skills
» Reading Skills - Focus on wave modulation
» Listening Skills
3.Accent
» Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)
»Jaw Exercises, Pronunciation of Consanants & Vowels
» Rules of Intonations
» Basics of American & British Accent
4.Personality Enhancement
» Attitude Management
» Killing Nervousness & Building Confidence
» Body language & dress code
5.Prepration for an Interview
» Resume Development
» Understanding various rounds of Interview
» Extempore - Improving thought process to speak on any given topic on the spot
» Group discussion - Improving interacting skills to create a competitive edge over others.
» Grammar / Aptitude / Listening Test
» Personal Interview
6.Mock Practice
ABOUT THE COURSE
The course enables an extensive learning of the communication concepts and professional skills that will help to enter into the high opportunity ITeS/BPO Sector. After completion of the program, you will be able to serve customer effectively in a KPO/BPO and that ensures faster growth in the organization.
BPO Training is aligned with NOS (National Occupational Standards) by IT/ITeS Sector Skills Council of India.
Qualification- Min. 12th pass & Age - 18+ years
| 16 Hours Class Room Course | Rs 12999 (S.Tax Extra) | |
| 16 Hours Online Live Course | Rs 12999 (S.Tax Extra) | |
Self Learning Course
Complete Material: Books, Exercises, Audio-videos
| Rs 5999 (S.Tax Extra) | |
The best part about working @ BPO: Training!
In January 2015 Somnath joined Citibank along with 18 other recruits as a Customer Care Executive for a credit card process. He was given eight weeks of training ,which the 20-year old describes as "the best part of working in a BPO". The first week involved instructions on communication skills, in which he learned about the US and British English and the difference between them. "Also, the accent and slang the US people use," adds the BBA student who passed-out from Symbiosis, Pune.
